OUR GUARANTEE AND RETURN POLICY
NOTE: THIS GUARANTEE POLICY PERTAINS TO ANY PRODUCTS SOLD BY ANT-ICKY-POO.COM. CERTAIN PRODUCTS PURCHASED AT AMAZON, EBAY OR ANY OTHER ONLINE SITES MAY BE GOVERNED BY THE RULES OF THE OTHER SITE.
ANTI-ICKY-POO
Anti-Icky-Poo is by far the most highly effective odor remover on the market It works, period. We back up this claim with a money back guarantee of all Anti-Icky Poo odor removal products. If you feel that the Anti-Icky-Poo products did not totally eliminate your pet odor problem, contact customer service and we will discuss a rememdy for your unique situation and issue a credit of your products cost, if you feel it does not work. We cannot and will not reimburse the cost of shipping and handling your order, even if you received "free shipping." The cost of shipping and handling of your product will not be reimbursed.
PRODUCTS DAMAGED DURING SHIPPING
The carrier normally detects any liquid products damaged during shipping, but if you receive a damaged item, notify customer service and the damaged item will be replaced immediately. AReports of damage items should be made within 72 hours of delivery, and a photo of the damaged item would help our warehouse learn how to avoid packaging errors in the future and assist our claim against the carrier.
INCORRECT ORDERS
If we ship you the wrong item(s) please notify customer service immediately and the correct items will be shipped. You can also request a refund/prorated refund of the purchase costs and shipping. Reports of wrong items should be made within 72 hours of delivery and include a photo of the wrong item and the packing slip. Customer service may request that you repackage the wrong items and make the wrong items available for return shipment at our expense. Alternatively, customer service may locate and suggest a non-profit dog or cat shelter near you where the items can be donated in both our names.
PRODUCTS DAMAGED DURING SHIPPING
The carrier normally detects any liquid products damaged during shipping, but if you receive a damaged item, notify customer service and the damaged item will be replaced immediately. AReports of damage items should be made within 72 hours of delivery, and a photo of the damaged item would help our warehouse learn how to avoid packaging errors in the future and assist our claim against the carrier.
INCORRECT ORDERS
If we ship you the wrong item(s) please notify customer service immediately and the correct items will be shipped. You can also request a refund/prorated refund of the purchase costs and shipping. Reports of wrong items should be made within 72 hours of delivery and include a photo of the wrong item and the packing slip. Customer service may request that you repackage the wrong items and make the wrong items available for return shipment at our expense. Alternatively, customer service may locate and suggest a non-profit dog or cat shelter near you where the items can be donated in both our names.
Missing Items
Please notify us if an item is missing from your order. We will check the the shipping weight of the package to verify the claim of a missing item.
UNOPENED ITEMS
Customer service may accept returns of unopened items in certain cases. You must request an RMA number and a return shipping address. You would be required to incur the cost of all return shipping costs. Returned items must be received in resalable condition before refunds would be processed. Refunds would only be made for product costs. We will not refund our initial shipping and handling costs under most circumstances.
UNOPENED ITEMS
Customer service may accept returns of unopened items in certain cases. You must request an RMA number and a return shipping address. You would be required to incur the cost of all return shipping costs. Returned items must be received in resalable condition before refunds would be processed. Refunds would only be made for product costs. We will not refund our initial shipping and handling costs under most circumstances.
Customer service will provide the address for ship your returned items. Customers will be required to incur the return shipping costs. Upon receipt of the unopened and undamaged products in the original containers, you will receive a full credit of your product cost and any sales tax, provided that the returned items are in resalable condition. Damages during return shipping are responsibility of the customer.
FREEZING
Anti-Icky-Poo works best in warmer temperatures. In the late fall and winter, we place "Do Not Freeze" on our shipping packages. Freezing will not damage Anti-Icky-Poo or reduce its effectiveness after it thaws. However, a frozen Anti-Icky-Poo container may crack and leak. In the rare instance where your bottle freezes and cracks, you can transfer the Anti-Icky-Poo into a clean bottle, bucket or bowl temporarily until we replace the damaged container. Worst case scenario, you get your money back!
MISTERMAX PRODUCTS
MIisterMax P-Bath Urine Pre-Treatment will lessen yellowing, negate the chemical effects of other cleaners and detergents that were previously used in the contaminated area and allow Anti-Icky-Poo to operate at optimal levels. MisterMax stain remover will effectively remove pet stains that are less than 9 months old it will work great on blood and most food stains and all other stains from decaying organic material. Although, MisterMax products effectively work as described, there are no guarantees of MisterMax products and returns of opened containers are not accepted.
Anti-Icky-Poo works best in warmer temperatures. In the late fall and winter, we place "Do Not Freeze" on our shipping packages. Freezing will not damage Anti-Icky-Poo or reduce its effectiveness after it thaws. However, a frozen Anti-Icky-Poo container may crack and leak. In the rare instance where your bottle freezes and cracks, you can transfer the Anti-Icky-Poo into a clean bottle, bucket or bowl temporarily until we replace the damaged container. Worst case scenario, you get your money back!
MISTERMAX PRODUCTS
MIisterMax P-Bath Urine Pre-Treatment will lessen yellowing, negate the chemical effects of other cleaners and detergents that were previously used in the contaminated area and allow Anti-Icky-Poo to operate at optimal levels. MisterMax stain remover will effectively remove pet stains that are less than 9 months old it will work great on blood and most food stains and all other stains from decaying organic material. Although, MisterMax products effectively work as described, there are no guarantees of MisterMax products and returns of opened containers are not accepted.
ALMOST INVISIBLE CAT LITTER
Almost Invisible Cat Litter is the finest cat litter manufactured today and this claim is reflected in our guarantee. Overall humidity does affect the performance of Almost Invisible Cat Litter. We guarantee that if you scoop the solids and stir the litter pan each day, you will smell nothing from your litter tray for the number of days listed below in each of these areas:
DAYS OF USE
| 1 Cat | 2 Cats | 4 Cats | States |
| 28 | 14 | 7 | CA, OR, WA, NV AZ, NM, UT, ID, MT, WY CO, (TX, West) |
| 25 | 12 | 6 | ND, SD, MN, WI, MI, MD, WV, ME, VT, NH, MA, CT, RI, NY, PA |
| 24 | 12 | 6 | OK, KS, NB, IA, VA, KY, MO, IL, IN, OH, WV, DE, NJ, (TX, North) |
| 22 | 11 | 5 | LA, AL, MS, FL, GA, SC, TN, NC, AR, TX (Gulf Region) |
DURASCOOPS
We believe that our Durascoop Premium Litterbox tools will last several lifetimes, However, we offer a 5 year guarantee that nothing will damage your damage your Durascoop for 5 years. Send us a picture of the damaged item. We have never seen one.
BLACK LIGHTS
New Blacklights are guaranteed to arrive in working condition and operate as advertised for a minimum of 30 days. If a blacklight does not operate properly upon arrival or fails to operate properly within 7 days of receipt, email us at Info@GAwesomeBrands.com or call customer service at (866) 247-5221. We will require that you obtain a RMA number and a tracker number for the return shipment. Upon confirmation of the return shipment, we will ship you another black light at our cost. If the black light turns out to be in deed defective, we will credit back your return shipping cost. Blacklights received in working order can not be returned.
FELIWAY
Feliway's are veterinary products and manufactured in accordance with USDA standards. However, we cannot provide any guarantees of Feliway products